How can I place an order?
To place an order, simply choose your desired items, select the size, color, and quantity, and then contact us via Instagram or WhatsApp to finalize your order.

What payment methods do you accept?
We accept a variety of payment methods, including PayPal, Paylib, Revolut, bank transfer, and Western Union.

Can I pay for my order in installments?
Yes, you can choose to pay in 2 or 3 installments. Once the final payment is completed, we will proceed with the shipping of your items.

Can I cancel or change my order after payment?
Please contact us as soon as possible if you need to cancel or change your order. We will do our best to accommodate your request, but changes may not be possible once your order is processed.

How long does shipping take?
Shipping typically takes between 6 to 9 days. However, delivery times may vary based on your geographic location.

Do you offer international shipping?
Yes, we offer worldwide shipping, including DOM-TOM.

Can I track my order?
Absolutely! Once your order has been placed and paid, you will receive a tracking number to monitor your package at any time.

What should I do if my order is delayed?
If your order is delayed, please contact us with your order details, and we will assist you in tracking it down.

What is the difference between raw hair and virgin SDD hair?
Raw hair is unprocessed and comes directly from donors, maintaining its natural state. Virgin SDD hair, on the other hand, has been minimally processed but is still high-quality and retains its natural attributes.

How long does your hair last?
With proper care, our hair extensions can last anywhere from several months to a few years, depending on the type of hair and how well they are maintained.

Can I dye or style the hair extensions?
Yes, our hair extensions can be dyed and styled. We recommend using professional products and consulting a stylist for best results.

How do I care for my hair extensions?
To ensure longevity, wash your extensions gently with sulfate-free shampoo, avoid excessive heat, and store them properly when not in use.

How can I book an appointment at the salon?
You can book an appointment by contacting us directly through our Instagram page or WhatsApp. We will assist you in finding a suitable time.

What hair treatments do you offer?
We offer a range of services including sew-ins, ponytails, braids, and wig installations. For a full list of services, please check our website or contact us directly.

Can I bring my own hair for an install?
Yes, you are welcome to bring your own hair for an install. Please let us know in advance so we can prepare accordingly.

What if I want to reschedule or cancel my appointment?
If you need to reschedule or cancel your appointment, please contact us as soon as possible. We will do our best to accommodate your request.

Can I return or exchange my order?
We accept returns or exchanges within a specified period, provided the items are in their original condition. Please check our return policy for more details.

What if I receive a defective product?
If you receive a defective product, please contact us immediately with your order details, and we will resolve the issue as quickly as possible.

How can I contact you with questions or issues?
You can reach out to us via Instagram, WhatsApp, or through our contact page on the website. We’re here to help!